Shipping Policy
We exclusively serve customers in the United States of America and Canada. Please rest assured that we are making every effort to expedite your order.
Upon dispatch (approximately within 5 business days), delivery times may vary depending on the destination state, typically ranging from 5 to 9 business days.
Please take into account any holidays that might affect delivery schedules. The estimated total lead time for North America, from order placement to final delivery, is approximately 7-12 business days.
We appreciate your patience as we await customs clearance to ensure the prompt delivery of your package.
[ Tracking your order ]
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package, you can visit the tracking page informed on the shipping confirmation. Please kindly allow 3 to 5 working days for the tracking information to show.
[ Wrong address disclaimer ]
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@dorsiacosmetics.com if you believe you have provided an incorrect shipping address.
[ Lost/Stolen Packages ]
Please note that Dorsia Cosmetics is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you on our Tracking Page.